Privacy Policy

When you submit an estimate request, we may collect:

• Your name, email address, and phone number
• Pickup and drop-off ZIP codes
• Vehicle details (year, make, model, condition)
• Preferred trailer type, pickup window, and any notes

We also automatically collect limited technical information (IP address, browser type, pages visited) through analytics tools and advertising pixels — specifically Google Analytics, Google Ads, and Meta (Facebook) Pixel — to understand site usage and measure marketing performance.

• To respond to your estimate request and coordinate transport
• To send you status updates and follow-ups about your shipment
• To improve our website and services
• To measure advertising effectiveness
• To comply with legal obligations

By submitting an estimate request, you consent to receive communications from us via SMS, email, and phone regarding your transport request. Standard message and data rates may apply. Reply STOP to opt out of SMS at any time.

We share your information only as needed to provide service:

• Carriers — the licensed trucking company assigned to your shipment receives the information needed to perform pickup and delivery (name, addresses, vehicle details, contact number).
• Service providers — our CRM (GoHighLevel), analytics platforms (Google, Meta), and other tools that help us operate. These providers are bound by their own privacy obligations.
• Legal — when required by law, court order, or to protect our rights and the safety of others.

We do not sell your personal information.

SMS opt-in data is never shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent (your phone number and your agreement to receive texts) are not shared with any third parties, excluding the aggregators and providers of the SMS service that enable us to text you.

We use industry-standard measures to safeguard your personal information:

• All traffic to and from our website is encrypted in transit (HTTPS/TLS).
• Personal information is stored with vetted service providers that maintain their own security and compliance programs, and access is limited to the people who need it to coordinate your shipment.
• Payment card details are collected and processed end-to-end by Stripe, our PCI-DSS-compliant payment processor — card numbers never touch our servers.

No method of transmission or storage is completely secure, but we work continuously to protect your information and will notify you of any breach affecting your data as required by law.

We use cookies and similar technologies (including the Meta Pixel and Google Ads conversion tags) to understand how visitors use our site and to measure the performance of our advertising. You can disable cookies in your browser settings; some features of the site may not work correctly if you do.

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain uses of that information. To exercise any of these rights, contact us at nick@vip.nicksautotransport.net.

We retain your information for as long as needed to provide service, satisfy our legal and accounting obligations, and resolve disputes. Inactive contacts are typically purged after seven years.

Our service is not directed to anyone under 18, and we do not knowingly collect information from children.

We may update this policy from time to time. When we do, we'll revise the “Last updated” date above. Material changes will be communicated by email if we have your address on file.

Questions about this policy? Email nick@vip.nicksautotransport.net or call 1-866-512-1871.